Before you ask for a refund please contact our Support Team. Often they’ll be able to help to troubleshoot your problem.
Here are the circumstances in which we provide you with a refund:
- Items that have not been downloaded: If you have not downloaded a purchased item, you may be eligible for a refund.
We are NOT to give policy refunds in any of the situations listed below:
- You don’t want it after you’ve downloaded it.
- The item did not meet your expectations or you feel the item is of low quality.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
- You can no longer access the item because it has been removed after you’ve downloaded it.