Mobijet – Agents, Customers & Payments Management App | Android & iOS Flutter app

Description

Mobijet – Agents, Customers & Payments Management App | Android & iOS Flutter app

Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.

Get Mobijet App for your Business and Set your Business on Auto-Pilot.

Agents & Customer Login

✅ Separate Interface for Customer & Agents (also Dept. Manager & Second Admin)
✅ Show Email OR Phone login option based on the Authentication type set by Admin
✅ Customer can Login / Register New account using Phone / Email
✅ Agents can Login / Register New account using Phone / Email
✅ Verify Phone number using OTP
✅ Forgot Password / Send Reset Link in email
✅ Login & registration can be Enabled / Disabled by Admin
✅ Approve New account after Admin Verification (On/Off)
✅ Single Device Login at a time
✅ Save Current Device Details in server
✅ Notify Admin on New user join

Customer Support Ticket / Chat

✅ Auto-create Support Ticket on New Customer joined (On/Off)
✅ Customer can create support ticket by selecting Department
✅ Automatically Assign the Departments Agents in Support Ticket
✅ Agents & customer can communicate in the Support Chat room
✅ Share Multi Media & Files easily
✅ Agents can / cannot see Ticket Customer name & Photo
✅ Second Admin can / cannot see Ticket Customer name & Photo
✅ Department manager can / cannot see Ticket Customer name & Photo
✅ Change Department Status (Mark attention, Request Close, Active, Closed)
✅ Customer can / cannot see joined Agents name & Photo
✅ Customer can see all other agents in Support Chat room.
✅ SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages)
✅ Quick Replies (Save / preset message templates)
✅ Realtime typing… indicator
✅ Agents can see if customer is Online
✅ Customer can see if agent is Online
✅ Assign an agent for CALL with Customer
✅ Call events are saved in the activity history
✅ Delete Message (Admin will still be able to read it from Admin App)
✅ Admin can also delete message (with reason that will be visible to sender)
✅ Tickets are sorted department wise
✅ Customer can leave Rating / Feedback after closing ticket
✅ Reopen ticket after XX days (if allowed by admin)
✅ Agents & Customers cannot delete the Chatroom
✅ Ticket messages & media auto deleted in XX days after closing
✅ Agent cannot see other Agents contact details
✅ Agent cannot see Customer contact details
✅ Customer cannot see Agents contact details
✅ Each events are recorded and shown to Admin

Agent’s Individual Chat

✅ Agent can chat with Other agents (if enabled)
✅ Chat messages are NOT encrypted (visible to Admin)
✅ Admin can read all the messages directly from Admin App
✅ isTyping Indicator
✅ Audio & video calls
✅ Call history monitored by Agent
✅ Call ringing & Notification Alerts
✅ Mute / Unmute Notifications
✅ Reply to Message
✅ Report/ Complain to Admin from Chatroom
✅ Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually read by peer before delete)
✅ Admin can also delete message (with reason that will be visible to sender)
✅ Agents cannot delete the Chatroom
✅ Admin can set auto-delete messages after XX days & are removed from server
✅ Agent cannot see other Agent contact details
✅ Each events are recorded and shown to Admin

Agent’s Group Chat

✅ Create Group Chat with Multiple Agents
✅ Add / Remove unlimited agents by Group Admin
✅ Chat messages are NOT encrypted (visible to Admin)
✅ Share Multi media, Files very easily
✅ Reply to Message
✅ Mute / Unmute Notifications
✅ Admin can read all the messages directly from Admin App
✅ Agents cannot delete the Chatroom
✅ Agent cannot see other Agents contact details
✅ Each events are recorded and shown to Admin

Custom Tab (WebView)

✅ Show an extra tab with custom “label” (optional)
✅ Show Website to Customers set by Admin
✅ Show Website to Agents set by Admin
✅ Awesome Loading & Navigation experince in WebView
✅ Custom tab position
✅ Footers & Headers visibility may be turned On/Off

Profile

✅ Change Photo, Fullname
✅ Editing profile may require REVIEW by admin
✅ Admin can also change user name, photo from the Admin Ap.
✅ Admin can change registered Email / phone for any Particular user
✅ Recieve Notification on Email / Phone Change by Admin
✅ Can be Forced logout by Admin

Notification Alerts

✅ Recieve all type of events & Alerts
✅ Ticket Chatroom Notifications
✅ Agent’s Chat notification
✅ Group Chat notification
✅ Account activity related
✅ Notificatons are auto-deleted by Admin after XX days

Department tab (for Department Mananger)

✅ Agent can see Departments where he/she is a Manager
✅ Create New Department
✅ Manage Existing Departments
✅ Add/ Remove agents to Departments
✅ See All tickets in the Departments
✅ Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers)
✅ Track Department Activity
✅ Each events are recorded and shown to Admin

Users tab (for Second Admin)

✅ Second Admin can see all Agents, Name , ID & photo
✅ Second Admin can see all Customers, Name, ID & photo
✅ See Agents Statistics if allowed (like- how many tickets, departments linked etc.)
✅ Cannot see Agents contact details
✅ Cannot see Customer contact details
✅ All App settings will be visible to Second Admin which admin has assigned